9d • General discussion
Important situation we ran into yesterday 👇
A notary completed a signing and dropped the package at FedEx without sending scanbacks first and without notifying us or the title company.
Why?
👉 She was trying to make the cut-off time so the original documents could arrive to title the next day.
Sounds like a good intention… but here’s what happened:
👉 The title company was actually expecting scanbacks to fund the same day
👉 They couldn’t proceed without them
👉 The package was already shipped, so we had no way to review the documents
👉 This was also a newer notary, so we couldn’t confirm if everything was executed correctly
She even tried to go back to FedEx to scan them from there…
💸 They quoted her over $100 just to scan the documents
Situations like this can create stress, delays, and unnecessary costs, even when the intention was to help.
Key takeaway:
Before making a decision like this, always communicate first. A quick message can clarify priorities (scanbacks vs. cut-off) and prevent major issues.
👉 What would you have done in this situation? Would you prioritize cut-off or scanbacks?
Let’s discuss 👇
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Important situation we ran into yesterday 👇
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