https://teams.microsoft.com/l/meetup-join/19%3ameeting_NTM0Y2ZhZDUtZWFhNS00ZTM0LWJlNGItY2RmZTExYjA3Yjhk%40thread.v2/0?context=%7b%22Tid%22%3a%221961aecd-e89e-4d66-91c0-eb15eae7bfb3%22%2c%22Oid%22%3a%22ee8429c1-f709-4167-8b9c-b5c734f508eb%22%7d

We ARE LIVE FAM💃

A small property management company in Birmingham uses Salesforce to track the buildings they manage and the maintenance requests raised by tenants. But here’s the problem: 🔧 All maintenance issues are being logged under the Account record, using messy custom fields. 📄 Tenants sometimes call in more than once, but there’s no easy way to track previous requests. 📊 Reports are confusing — managers can’t see how many requests came from each building. 👷 Engineers don’t know which issue is linked to which tenant or which building. You’ve just been hired as the new Salesforce Admin. The company wants: ✅ Each Building to be tracked as a record ✅ Each Maintenance Request to be tied to the correct Building ✅ Ability to report on number of issues per building, and status of each request ✅ Clear visibility without cluttering the Account object What would YOU do to fix this? Which objects would you use? Would you create a custom object or use something standard? What kind of relationship would you build — and why? Drop your answer in the comments below 👇 #WhoCanFixThis #DataModel #SalesforceAdmin #SimpleScenario #PathwayToSalesforce

Hey everyone . Today I’ll be walking you through a hands-on demo of Salesforce Experience Cloud. The goal is to show how we can spin up a community site quickly, then enhance it with live chat so customers can connect directly with support agents. I’ll keep it simple, structured, and practical so by the end, you’ll see the full flow from a customer chatting on the portal to an agent responding inside Salesforce Service Console. To see the live demo Click here to watch What We’ll Cover 1. Activating Experience Cloud – enabling the feature in Salesforce. 2. Exploring Templates – picking the right one for our use case. 3. Building with the Customer Service Template – creating a branded customer portal. 4. Site Walkthrough – quick tour of the site we just created. 5. Setting Up Chat 6. Embedding Chat on the Experience Site – making it customer-facing. 7. Live Demo - Customer starts a chat from the Experience Cloud site - Agent replies from the Salesforce backend😍😍🏋️

We are live