You’re in the middle of your proposal, your prospect interrupts you and says, “I’ve seen enough. Show me the price.” How do you respond? Most salespeople try to defer pricing until they’ve shown “value” by saying something like this: “We can certainly get to the price, but before we do, I’d like you to see the value in what I’m offering. And I can’t do that until we go over all the details first. Responses like these destroy trust because it feels like you’re hiding something. You’re subconsciously saying, “That’s a dumb question.” The prospect feels like their parents are scolding them. My take? Questions aren’t something you dodge; they’re something you answer. Salespeople don’t determine value; buyers do. And buyers can’t determine value without price. So if a prospect asks for the price, tell them the price, even if it’s a range. Like this: Prospect: “I’ve seen enough show me pricing.” Salesperson: “It’s between 2-4K per month.” Then stop talking. Here’s how this typically plays out. Prospect: “Wow, that seems high.” Salesperson: “Seems like affordability might be an issue for you.” (Labeling: Chris Voss) From there, you might discover that price isn’t the real objection. Prospects: “Well, actually, we only can handle about 20 more customers a month, and your plan shows 40.” Or “This isn’t something we’re looking to do this quarter.” You get the idea. You’re seeing if the price is a smokescreen for other concerns. Or you might discover price is their only concern: Prospect: “It is. The price is more than I expected.” Salesperson: “I’m sorry. What did you expect?” Prospect: “$500 per month.” Salesperson: “Sounds like you’ve seen comparable solutions in that price range.” Prospect: “I haven’t, but this just seems high to me.” Detach from the outcome. Salesperson: “It feels like we should scale back the proposal and review some other options in your price range.” Prospect: “Yes. That would be great.” The takeaway? Let go of holding price hostage.