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Aug 29 • General discussion
A voice agent should not create more admin
Getting an AI receptionist to book an appointment is only half the job.
The real test is what happens after the call.
Give every call one status:
  • Booked
  • Quote requested
  • Follow-up needed
  • Human review
Auto-confirm clean bookings. Send only exceptions to the team, such as unusual requests, complaints, missing details, or failed tool calls.
If staff still inspect every record, the conversation is automated. The operation is not.
1
1 comment
Raj Baruah
4
A voice agent should not create more admin
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