I’m bringing in a special guest, Christine Lawson of Compass Consulting. Christine specializes in helping business owners make sense of what’s happening inside their business by connecting the dots between the owner, the office, the field team, the customer experience, and the numbers. Her expertise was forged while helping a rapidly growing HVAC, plumbing, and electrical company scale from a small operation into a multi-million-dollar business. What began as a part-time marketing role quickly evolved into building the infrastructure the company needed to support growth. Over the years, Christine created and implemented systems across nearly every administrative function of the business, including HR, recruiting, onboarding, training, accounting workflows, customer service, dispatching, meetings, materials tracking, maintenance agreements, marketing, reporting, and operational processes. More importantly, she learned firsthand how growing businesses become dependent on key people, where communication breaks down between owners and office teams, why tension develops between the office and the field, and what systems are required to scale without chaos. Today, she works with business owners across the country helping them build businesses that rely less on heroics and more on clarity, accountability, and systems. On tomorrow’s call, we’ll be discussing: • The office systems every growing business needs • Why many business owners struggle to manage administrative teams effectively • The two primary office admin archetypes and how to know which one you have • When an office manager is functioning as a temporary COO and how to recognize when it’s time to develop or hire true operational leadership • How business owners unintentionally burn out their best administrative people • How to reduce tension and improve communication between the office and the field • Building a systems-dependent business instead of a people-dependent business • The critical administrative systems that support growth, including:

Hey guys, Quick heads up — this week's coaching call is going to be a little different (in the best way). I'm bringing in a guest for the session: Christine Lawson, a consultant and expert who lives and breathes business operations. She spends her days helping business owners untangle the "boring but essential" stuff — the administrative backbone that keeps everything else running smoothly. If you've ever felt like your business office is held together with sticky notes, scattered files, and a system only you understand... this call is for you. Christine's going to walk us through: - How to actually get your business admin organized - The systems that separate businesses that run smoothly from ones that constantly feel like a fire drill - Simple ways to bring order to the "office" side of things — the part nobody talks about but everybody feels This is the stuff that doesn't feel urgent... until it's costing you hours every single week. 📅 Tuesday 8/11/26 (tomorrow) 🕐 Same time 1 pm CST. 📍 Same weekly Zoom link Come with your messiest admin question — we'll be taking those live. See you there, Coach Kelley

Jonathan, Adam and Pablo! Welcome to VIP Pablo! Excited to be a part of your growth!!!! 16 slots left for the Founding member slots.

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