1. See Them, Really See Them – Know your regulars like they’re kin. That guy who loves extra ketchup? Ask about his kid’s game. It’s not just food—it’s “you’re my people.” That’s why they keep coming back. 2. Pour Heart into the Pitch – Don’t just sell a dish, share its soul. “This stew? Chef cried perfecting it—tastes like home.” Hit ‘em in the feels, and they’ll crave it before the first bite.

This week, I had the incredible opportunity to join Matt Kubarek from Intown Suites on a webinar hosted by Opus Training. We dove deep into the world of training pilots, sharing practical strategies for launching effective programs and ensuring they deliver real results. It was an amazing experience to connect with other training professionals and share insights on a topic I'm so passionate about. I've included a link to the replay in our classroom- open for everyone!

OPUS training app has kindly invited me to join the next episode in their free webinar for restaurant trainers and leaders. We'll be talking about how to design a successful rollout of something new in your organization, the planning, the execution, and the feedback loop. It's free to join, Click the link in the comments to RSVP and grab your seat!

As insider members of The Training Table, you'll always get first access to new material and content. I am excited to share with you my first eBook, "Don't Get Served: A NO-BS Survival Guide for the Restaurant Rookie" This started as a lead magnet for this group... but as 20 years of experience poured onto the keyboard, and 5 pages quickly turned into 70+ pages. This was written for the newbie- everything I wish someone explained to me during my first 30 days on the job- heck- maybe even while I was considering restaurant work in the first place. It's so much more than taking orders and serving food... it's an entire eco-system with it's own language, politics, and ethics. It can be overwhelming for a first-timer. I invite you to grab a copy for only $9 when purchased through this group ($14 otherwise), and I'd love to hear your feedback! Since this is a digital book, I can continue to add value for future newbies within it's pages. I'll link the purchase page in the comments, and it will be available to buy from our library forever!

Who will join me? Raise your hands in the comments if I'll see you soon! If you have a particular topic that you want to learn more about- post a question here and we'll review it tonight!