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Aug 18 •
Welcome to The Breakroom
A place where retail workers of all levels can come, learn, share and cope! (Yes, we all know how hard it can be!) My name is Matty Mac. After 30+ years in the retail industry, I have seen and done it all. I started my retail career stacking shelves at the local grocery store, and I have owned retail stores... and Every Position in between! I am here to guide you, mentor you, and even give you a friendly shoulder to cry on. So buckle up, get involved and lets make working retail something to be proud of! Lets start by posting a "Welcome to your store" (metaphorically) Tell us all a little about who you are, where you are from and where you currently sit in your own retail journey!
4d •
The 3-Line Calm Script
When a customer’s heated, you don’t need a monologue—just 3 lines. Use this any time tension rises (return, stockout, price issue): 1. Acknowledge: “I hear you—it’s frustrating when that happens.” 2. Clarify: “Let me get this right: you expected X, but got Y. Anything else I should know?” 3. Advance: “Here are two options that fix it now: A or B. Which works best?” Why it works: - Acknowledges feelings (drops defenses) - Clarifies facts (prevents rework) - Offers choices (restores control) Pro tips: - Voice: drop your pace 10% - Body: angle shoulder, not square-on - Boundary: if abusive: “I want to help, and I can when we keep it respectful.” Mini-challenge: screenshot this and try it twice today—report your win below 👇 #RetailTips #CustomerService #DeEscalation #RetailTraining #TheRetailBreakroom
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17d •
The 5-Foot Fix
Ever noticed how tidy bays sell more? Try this mini-game on your next lap. Every time you walk past a bay, do a 5-Foot Fix: Face the front row (no gaps). Flip any flipped labels/tickets. Fill 1–2 facings from overstock. Flash a single benefit sign (one clear line > noisy clutter). Takes 20–30 seconds, compounds all day. What did you fix first—hangers, tickets, or facings? Drop it below 👇 #RetailTips #Merchandising #StoreStandards #TheRetailBreakroom #retail
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18d •
The “3x Sign” Test
If a product needs 3 signs to sell, fix the display instead: eye level, clean facings, 1 clear benefit line. One Clear sign is better than three Noisy ones. What sign can you remove today? #VisualMerchandising #RetailToolkit #Retail #Theretailbreakroom
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