9h • General discussion
Most venues aren't broken
Over the last few years I’ve done some consulting across all types of venues, and one thing I’ve learnt is this—I can walk into a place and get a pretty clear feel, very quickly, on whether it’s making money or quietly leaking it. It’s never just one thing.
I’ll start by looking at what’s actually selling and when, then compare that to how the team is rostered.
From there I’ll glance over the menu and costing—what should be profitable vs what actually is.
Then I just watch service for a bit. You can see a lot in how a team moves, where things slow down, or where time is being wasted.
After that, it’s usually a look at stock, ordering, and waste. Within a couple of hours, the pattern shows itself.
Most venues aren’t broken—they’re just bleeding in a few areas at once. Fix those, and things turn around fast.
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Most venues aren't broken
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