A question I was asked from someone in my Community Brinn, how do experienced hosts manage cleaning, linen, and restocking between guests? Hey Brinn—quick question for someone who’s been in the game a while: how do you personally handle turnovers? Do you use a platform like Turno (or another service) for scheduling and coordination? Also curious—what’s a fair rate you'd expect to pay per turnover for cleaning, laundry, and restocking supplies? Would love to hear what works b… See more

A question I have been asked: How would you handle this kind of guest situation? I’m a new host and currently have a booking with three guests who are supposed to stay for a week. It’s only been two days, but I’ve noticed a large number of different men coming and going—nearly ten already (I think they are prostituting). They’re also smoking on the property, which goes against my house rules. I contacted Airbnb and submitted video evidence, and they advised me to message the guests and remind them of the rules. I did that, but the guests didn’t respond. My text messages also didn’t go through. A few days later, Airbnb told me they’d cancel the reservation on their end—but the guests are still at the property and continuing as if nothing changed. Airbnb has said I should let them know once the guests check out… but I’m not sure how that’s going to happen if no one’s informed the guests. They’re supposed to check out Thursday, and I’ve got a new booking right after. I’m not sure how to proceed or protect myself here—and I’m also worried about the review they might leave. Has anyone dealt with something similar? Will Airbnb block their ability to leave a review if the reservation is cancelled early?

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