29d • General discussion
Module 4: SOPs and the Patient Experience
This one covers the part most new DPC practices get wrong: what actually happens after someone signs up.
Inside Module 4 we walk through:
- How to onboard a patient from signup to first visit
- How to build protocols your team can run without you
- How to explain the difference between DPC and concierge when a patient asks
- How to set expectations for refills, direct communication, and booking, so patients know exactly how to reach you and use their membership
We also spend real time on the first 90 days. Whether you are starting someone on a hormone protocol, sending new prescriptions, or getting that follow-up on the calendar, those first three months are what tells a patient this is different from anything they have had before.
That impression is either built on purpose or left to chance, and this module is how you build it on purpose.
Watch the overview and bring your questions to Tuesday Night MasterMind!
This module is available to purchase separately if you've already built your DPC clinic and are just curious how to install S.O.P.s and patient flow. This is the module that you need to purchase.
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Module 4: SOPs and the Patient Experience
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