🚨 Service Theft in Tax Business: How It Happens (Clients + Independent Contractors)
“Service theft” is when someone gets the work but you don’t get paid, or they use your systems/brand to profit off you. It’s more common in tax than people want to admit, especially during peak season. Protect your time and your name. 💼🔒 1) How tax clients steal services (real-life ways) ✅ The “Free Review” Trap They send docs and want you to “just take a quick look” at: - refund estimates - credits - filing status - deductions Then they disappear and file elsewhere with your guidance. ✅ The “Draft Me Something” Play They ask for a “draft return” or “estimate” to: - shop your numbers - compare fees - get a bank product elsewhere ✅ The “File It But I’ll Pay Later” Lie They rush you to submit, then: - stop responding - claim confusion - suddenly “don’t have it” ✅ The “Chargeback Queen/King” They pay by card, get service, then file a chargeback claiming it was “unauthorized” or “not delivered.” 2) How independent contractors steal services ✅ Taking your leads and poaching clients They use your pipeline to build their own list: - DM your prospects - collect direct payments - move clients off-platform ✅ Filing under your brand but skipping your process They rush returns, ignore intake, and create: - rejections - compliance gaps - messy client experience And guess who looks bad? You. ✅ Keeping the money, leaving you the liability They collect payment directly, but the business: - handles the complaints - fixes rejects - absorbs reputational damage ✅ Using your tools without permission They use your templates, scripts, worksheets, pricing structure, or training… then repurpose it as “their program.” 3) Red flags you should never ignore 🚩 - “I just need an estimate first” - “Can you tell me what I’ll get back before I pay?” - “Send the forms, I’ll sign later” - Contractor won’t document, upload, or follow checklist - Contractor always wants access but avoids accountability 4) How you protect yourself (simple + effective) Client Protection ✅ Paid consults only