This week you will handle one high-stakes work situation.
Explain it in a clear, calm, and structured way.
Scenario ๐จ
๐งโ๐ผ You work as a customer support assistant.
๐ A client is expecting an important document today.
โ You realise you sent the wrong file earlier.
โ ๏ธ If this isnโt fixed quickly, the client may complain and it will fall back on the team.
๐ข You need to update your manager.
๐ฅTask:
Record a 45โ90 second video explaining the situation as if you are speaking to your manager.
Cover ๐
โข What happened
โข Why it matters
โข What you will do next
Focus ๐ง
โข Stay calm
โข Keep it simple
โข Short sentences
๐ฅ Attach your video in the comments below.