Hello all! It’s definitely been an adventure! To start with, I ended up missing my connecting flight in Denver to Los Angeles. It was the wildest thing, I’ve ever experienced. When I got to Denver, I found my gate, marked by a number, confirmed it as the gate. The video placard showed Los Angeles, the flight departure time, and confirmed it was on time. There was a kiosk and two people at the kiosk. With all that, I took the first seat directly staring at the kiosk, at the kiosk, and the two people that were originally at the kiosk had left. An hour later, as I’m waiting for them to announce that we are loading, the electronic placard showing Los Angeles, changes and there’s no departure information. So I get up to try to see what’s going on and I’m told I missed my flight, and that they had already loaded….20 yards behind me! My back was to the loading area, on account of the way the chair was facing the kiosk! It was surreal. It was the most deceptively labeled and poorly communicated departure layout I’d ever seen. So then, I’m having to scan a QR code to “rebook” and I get thrust to an AI chatbot, that mishandles everything I’m trying to do, in the most friendly helpful tone possible! When I reach a “live” chat representative, having navigated the AI gauntlet, I’m cheerfully advised, that, oh I’m sorry, but they can’t handle rebooking, and that I should flag down someone at the next kiosk, for rebooking! So, okay, I’m supposed to get help from them, the same ones that sent me to the QR code, because, they are the ones, that are now supposed to be handling the rebooking? Yes, folks the dreaded customer service endless “loop” of doom, in which I’m batted back and forth like a ping pong ball between two entities, neither of which, were willing to help me. Finally someone tells me to go to the “customer service” kiosk, a short, 7 minutes walk away. So I make my way to what I will term the “first boss battle” for reasons that will become clear. This “customer service” kiosk is a nightmare gauntlet, manned by a 70+ year grandma, whose sole job seemed to be to deny all forms of relief and extract more money for the airline at extortionist rates! Her motto seemed to be, “I ain’t got no time for that”. Story after story was told, in which all would be travellers were summarily struck down in their tracks, not only that, but were given a severe tongue lashing by this elderly woman on what THEY did wrong, and how the airlines “not gonna care about their stories”. In the end, outmatched and defeated, said human, did not prevail and had to hand over their wallet and pay the spiked reconnect booking fees.