Jan 12 • 👥 Employees
The Reverse Review: How to find your restaurant's "Silent Killers."
Most performance reviews are a waste of time. You sit a nervous server down, tell them they’re doing a "good job," mention they were late twice, and give them a $0.50 raise.
Nothing changes.
If you want a team that stays for years and treats your restaurant like their own, you need to flip the script. You need the Reverse Review.
The Strategy:
Once a quarter, take your top performers out for a 15-minute coffee (off-site). Your goal isn't to grade them. Your goal is to let them grade you and the business.
Ask these 3 "High-Stakes" Questions:
- "What is the most annoying part of your shift that has nothing to do with customers?"
- "If you were the owner for a day, what’s the first thing you’d change to make the kitchen/floor run faster?"
- "What is one thing I (or the Manager) do that makes your job harder than it needs to be?"
Why this is a "Profit" Move:
It costs roughly $3,000 to $5,000 to recruit, hire, and train a new staff member. If a 15-minute "Reverse Review" uncovers a small frustration that prevents your best server from quitting, you just put $5,000 back in your pocket.
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The Reverse Review: How to find your restaurant's "Silent Killers."
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