I keep seeing the same question come up here about after-hours calls and someone ending up sleeping with the phone. Curious how the rest of you handle it. Do you use a phone tree that sorts emergencies from stuff that can wait till morning, an answering service, or a rotating on-call person? And where do you draw the line on what counts as an emergency? Water leaks and no heat seem obvious, but I'm guessing lockouts and noise complaints get messy. Would like to hear what's actually held up for you once you got past 50 or so doors.

triage every after hours call into emergency or non emergency, handle true emergencies right away and push everything else into a ticket for next business morning. most late night calls are not emergencies and waking the on call person for non urgent stuff burns sleep and creates mistakes. have a short script your answering service or on call tech follows, asking if anyone is injured, if there is active water flow, a fire, a gas smell, or no heat, and whether the tenant can stay somewhere safe. if any are yes, dispatch a crew or call emergency services and create a written work order, if no, log the problem, grab photos and one availability window, text a next morning arrival window and close the loop. skip this and you pay in burnt out staff, repeat trips, bigger repair bills and angry tenants. what one question does your after hours script always ask before waking staff?

I just started working for a property management company that we are starting from scratch… All of our team has years of experience in the business but what are some things that are often missed when starting a new property management business? Thoughts? Advice? Experiences with this? Would love to hear from you! 📥💡

Created a job board that pulls from the NMHC top 50 along with 200+ other MFH managers. Also since job hunting isn't very fun I added some games to liven the job hunt 😅 https://www.rentrolljobs.com/

Auto-respond to inquiries - send property details instantly Saves time + improves response speed Anyone already using this?