Lesson 11: Front Desk Insurance Training
Empower your front desk team with the knowledge they need to verify insurance accurately and route claims correctly the first time. This course covers the most common insurance types, how to identify them using real-world examples, and billing best practices that reduce claim denials and speed up revenue collection. Whether it’s HMOs, PPOs, Medicare, Medi-Cal, or private plans, your staff will learn how to streamline check-ins and protect patient relationships with confidence and clarity.