NotebookLM for Knowledge Base and Training
Today at my W2, I decided to take on a long-overdue task and organize our internal documentation into a functional knowledge base. We've been using some big, name brand platform for the last 18 months after transitioning from another smaller, independent platform prior. This one is allegedly one of the best in the industry, but it's proven to be clunky and ineffective for our team as we are often unable to find the documentation we need and often the search functionality has issues as soon as our activity increases due to customer tickets during outages or post-upgrade bugs. It's been a headache. Enter NotebookLM. I've been using it personally for a while now (about a year, maybe a little over - I used it in Labs prior to release) and I have found it to be everything I had hoped some others would have been years ago. I can put my source information in and the Notebook helps me synthesize the sources into clean, digestible information in the structure and format I need. For our company, because of the way our internal KB is designed I'm having to pull the actual PDF URLs individually and can't get a good scrape on the site yet, but even with only the core system foundational documentation ingested, NotebookLM has generate customer-ready documentation I could put out in a presentation or provide back in a support ticket RIGHT NOW. My long-term goal is to use this to assist with onboarding new engineers and assist with troubleshooting for existing engineers, ensuring they don't overlook the simple steps as we often tend to look for the complex solution first these days. I'll let you know how it goes and how well it's received when I present it at our AI project meeting later this month. As a Senior Engineer in my product area, being able to use NotebookLM to synthesize the wealth of documentation we have on the product and generate video overviews, audio overviews, data tables, slides, and more is absolutely invaluable and will save many hours creating similar documentation manually, ensuring we can keep the documentation current without as much manual work.