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2h • General discussion
Class 13 | Conflict Resolution & Emotional Intelligence | Assignment Guide
Salam,
Today we are releasing Class 13 on Conflict Resolution. In this lesson, we learned how emotional intelligence (EQ) helps manage disagreements effectively and prevent small arguments from turning into major conflicts. Remember: EQ is about understanding your emotions, pausing before reacting, and responding thoughtfully.
📌 Topics Covered:
1. STOP Protocol (checking your emotional state before responding)
2. EQ Communication Map (turning low EQ phrases into high EQ responses)
3. 3-Step Repair Formula (acknowledge, take ownership, collaborate)
4. Emergency De-escalators (quick phrases to calm heated moments)
5. Four Horsemen Red Flags (signs EQ is dropping)
6. Weekly EQ Maintenance Assignment (reflecting on actions and improvements)
🎥 Video Link:
⚠️ Assignment (Class 13 – Conflict Resolution Focus)
Q1. Recognizing Emotional Flooding
Think of a recent argument or disagreement. Did your heart race or emotions take over before you could respond?
How could scanning your emotional state and taking a time-out have helped?
Q2. Using EQ Communication Map
Recall a moment when you said something in anger or frustration.
Rewrite what you said using the high EQ version from the communication map.
How would this change have affected the outcome?
Q3. Applying the 3-Step Repair Formula
Describe a conflict that escalated unnecessarily.
How could acknowledging feelings, taking ownership, and inviting collaboration have prevented escalation or restored trust?
Q4. Weekly Maintenance Reflection
After completing this week’s EQ exercises:
What is one thing your partner did that made you feel loved?
What is one thing you will do next week to be a better partner?
📌 Submission Instructions:
Watch the video carefully before answering.
Create a Google Doc and share the link with editor access.
💬 If you have any questions or need guidance while reflecting, comment below.
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Class 13 | Conflict Resolution & Emotional Intelligence | Assignment Guide
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