Here's a mistake almost every service-based business owner makes: they let their phone become the CRM. It starts small. One client gets your number "just in case." Then it's five. Then it's everyone. Now you're doing free customer support on Saturday nights because no system was ever built to catch it. The fix isn't complicated: 1. Get an actual CRM. GoHighLevel, HubSpot, whatever fits your stack. 2. Route every client through it. No exceptions, not even your favorite client. 3. Set real off hours and let your team cover what happens after. 4. If you're the only line of support, you don't have a business, you have a job with no end time. Boundaries aren't rude. They're what let your business run without you being everyone's emergency contact. https://www.instagram.com/reel/DavqaFnAcJf/?igsh=cWlzMXU0bDgzeTI3

What's one mistake you've made in business that taught you a valuable lesson?