Subscription tracking issue · HYROS Ads Hall Of Justice

Subscription tracking issue

I’m trying to connect Hyros with Skool but running into a few issues and would love some guidance:

When someone signs up for a subscription, Hyros logs it under Sales instead of Subscriptions.
It already shows an income of $99, even though the person is only on a trial. Will this disappear if they cancel before paying?
If someone upgrades (e.g. from $99/month to $595/year), will Hyros update this automatically — or just log it as a new order?
How are renewals tracked? Monthly after the first month, and yearly after the first year?

Hyros support told me Skool currently sends sales as orders (using “$api-XXX”) instead of subscriptions (“#api-xxx”). I was told to reach out here to confirm if Skool can send subscriptions instead of orders and whether cancellations/renewals/upgrades are passed correctly to Hyros.

Has anyone figured out a workaround or a fix for this?

Thanks in advance!

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