Doing the right thing, always wins
I met a new client yesterday. She is 87 and had a predatory experience with another roofing company. Her roof was paid by insurance and the roof is obliterated. It’s about 21 years old, heavy granule loss due to age, fiberglass exposure, old hail damage rotting through the fractured mat. The insurance carrier deemed the hail damage on the roof enough to fully replace it. Now, this paid claim has sat for over a year and a half. Why has she waited so long? Here’s where the predatory company comes in: The salesman took her first ACV insurance check as a “good faith deposit for materials.” She trusted him, she signed the check over. The salesman never came back. He never called. His number was disconnected. Company was out of business. ~$7000 gone. This poor 87-year-old woman was shaken to the core. Her trust was abandoned. Her financial responsibility to have her work completed drastically grew. She got my contact info through one of my trusted referral partners. They let her know that I did things the right way, and that I would get her taken care of. Not only was I able to solve the problem, but I was in the right place to mend the wound caused by someone who should’ve had her back in the first place. Do the right thing- go above and beyond for your clients