House Of Radical
Private
6 members
Free
FIX THE MOMENTS WHERE CUSTOMERS DECIDE TO TRUST YOU...OR LEAVE.
Most businesses think they need more marketing.
Often they actually need more trust.
Customers hesitate in small moments because of:
• a confusing website
• a cold confirmation email
• a weak first interaction etc..
These moments are called touchpoints.
Fix the touchpoints → trust grows → business grows.
After 20+ years working in customer experience, I’ve seen how small moments can transform an entire business. Inside House of Radical | The Touchpoint Lab, we focus on improving the moments where customers decide to trust you.
⚡ Quick Win
Download the Touchpoint Leak Bingo and discover where your business may be losing trust.
Then post your website or customer interaction in the community.
Each week I select 1 business for a Radical Breakdown and show how to improve it
skool.com/goradical
This Touchpoint Lab helps founders fix the moments where customers decide to buy, come back… or walk away.
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