One thing we're putting into our AI messaging workflow is tracking who is handling the conversation. If I jump in and reply personally, the worker should pause on that thread until I hand it back. Otherwise it can write a perfectly reasonable follow-up without accounting for what I just told the person. Think about telling someone you'll check something for them, then having an automated message ask if they're ready to book. Now they're responding to two different conversations from the same business. That's why I'm treating the handoff as part of the workflow, alongside the reply itself. Before it says anything, it needs to know whether it's even its turn.