🚨 New Dispatchers: Read this Before Booking Another Load 🚨

One thing I have seen with beginners is loads getting called back or drivers not getting paid — and 90% of the time it comes down to factoring.

Here’s the common situation:

You find a great-paying load and then you call the broker and lock it in.

Everything seems perfect, until the rate con is sent to their factoring company.

Then BOOM:

“Broker not approved.” “We do not accept this broker.” “This broker is on our do-not-buy list.”

When that happens, one of two things occurs:

❌ 1. The load gets canceled and called back

The carrier can’t run it because their factoring company won’t buy the invoice. This causes you to look unprofessional. Your driver loses the load and you lose the broker’s trust, and you waste time you didn’t need to waste.

❌ 2. The driver runs the load, gets paid late, or doesn’t get paid at all

Some new dispatchers don’t check factoring status ahead of time. The carrier runs the load, sends the paperwork to their factoring company……and the factoring company rejects it.

Now the carrier has to wait 30–60+ days for the broker to pay — and if the broker is unreliable, it becomes a whole mess that could have been avoided from the jump.

And who gets blamed?👉 The dispatcher.

✅ HOW TO AVOID THIS COMPLETELY

🔹 Always ask your carriers who they factor with; Write it down, save it in their profile, and NEVER forget it.

🔹 Before booking a load, run a quick check by either checking the broker’s MC in the factoring portal OR ask the factoring company directly:

“Is MC ______ approved?”

Takes 20 seconds. Saves you hours.

🔹 If the broker is not approved, move on and don’t force it. Don’t gamble or risk your reputation for a single load.

🔹 If the carrier does NOT factor, Make sure they understand payment terms: 30 days? 45? 60? You don’t want surprise drama later.

KEY TAKEAWAY - Know your carriers factoring company (if applicable), and check to see what brokers their factoring company accepts and rejects.

I hope you guys found this informational and please ask any questions down below!

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