If you’ve ever stepped into a live convo in GHL and had a bot jump back in like it didn’t get the memo… this update is for you.
GoHighLevel just rolled out bot sleep control, and it finally gives you full authority over when bots speak and when they stay quiet. No more forced 48-hour wake-ups. No more surprise automation firing mid-sale or during a support issue.
Here’s the big win 👇
When you send a message manually or through a workflow, you can now keep the bot asleep indefinitely for that contact. That means when a human takes over, the bot steps out and stays out until you decide otherwise.
This is huge for:
- Sales conversations where timing and tone matter
- Onboarding and white-glove services
- Support escalations that need real human attention
- Agencies tired of automation breaking trust at the worst moment
You still get all the benefits of automation on the front end. Lead capture. Qualification. Routing. But when it’s time for a real conversation, you’re no longer fighting the system.
Best part? The setup takes just a couple of minutes, and once it’s in place, conversation behavior becomes predictable, clean, and human-first. Your team will trust automation more because it finally knows when to shut up 😄
If you run an agency or manage client conversations inside GHL, this is one of those “small update, massive impact” features you’ll use every single day.