25d • Tips & Tricks
How to change the DBR to handle INBOUND messages
Last week I got on a call with a lady who asked about how to change the DBR to handle INBOUND enquiries...
Like if someone had a "text INFO to 123" on their website or in their email messaging.
So I walked her through what I would do AND I recorded the session
I need to do a little bit of touch up on the video but here's what it covers:
- How to change the beginning of the "Convo Start" workflow for Inbound enquiries
- How to use ChatGPT to do an initial analysis of that first Inbound message
- How to update the contact record with new details from the Inbound message
- A few other key points about testing
Once the video is edited I'll drop it in here for everyone.
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How to change the DBR to handle INBOUND messages
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