Oct 13 โข Wins
๐ Win of the Day: One Question, Big Unlock ๐
Had a cross-team meeting today, and during Q&A I asked something I thought Iโd already covered:
โWhat can I improve about our ticketing system?โ
Iโd asked before if there was anything I could help with โ and got a polite โno.โBut re-framing it as what can I improve unlocked a totally different response.
Turns out, a small tweak to one of our response forms could drastically reduce follow-ups and boost productivity. It had been a quiet frustration for weeks โ but no one had flagged it because I hadnโt asked the right way.
๐ก 20 minutes later, the fix was live.
๐ The team felt heard and relieved.
๐ And now weโve got a smoother system for everyone.
Lesson learned: โHow can I help?โ is generous.But โWhat can I improve?โ invites honesty, ownership, and real change.
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๐ Win of the Day: One Question, Big Unlock ๐
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