Aug 23 (edited) • General discussion
About Yourself….
Please tell the community a little about your business background, experience in this industry and other industries, and a little about your current rental business. And 1-2 of the hardest lessons you have learned since being in the rental game.
Let me start. I started in the rental industry back in 2010 turning wrenches as a make-ready and repair tech. Fourteen years later, in 2024, I opened my own location after working my way up to CEO of the very same business I started with.
By starting at the bottom and working my way through nearly every role, I got to see this business from every angle; the shop, the counter, the trucks, the office. At every step, I learned hard lessons, built systems, and figured out what actually works.
Some of the toughest lessons I’ve learned so far:
- The customer isn’t always right. Sometimes the smartest thing you can do is fire them.
- Even if you know the path forward, guiding the team to find it themselves makes it their idea and they’ll own it.
- It’s rarely the customer’s fault when equipment is damaged… except that it almost always is. 🤣
0
6 comments
About Yourself….
skool.com/equipment-rental-mastery
👉 THE community for local rental operators ready to master growth, systems, and profits.
Leaderboard (30-day)
1
+5
2
+2
Powered by