📖 Article: Many people visit repair shops when their car, phone, or laptop suddenly stops working. Repair shops are important because they help us fix problems, save money, and even protect the environment by reducing waste. When you go to a repair shop, the first step is usually the inspection. The technician checks the device carefully to understand the problem. Sometimes the issue is small, like a loose wire, and sometimes it’s more serious, like a complete breakdown. After the inspection, the technician explains the options: you can either choose a repair or a replacement if the part is too damaged. Another important step is troubleshooting. This means testing different parts of the machine to figure out exactly what went wrong. Customers often ask about the warranty, because they want to know if the repair will be covered or if they must pay for it. Good repair shops don’t just fix the problem — they also give advice about maintenance. For example, they may remind you to update your software, check your car’s oil regularly, or clean your laptop fan. Proper maintenance reduces wear and tear and keeps devices working longer. Finally, safety and trust are very important. A professional shop uses clean tools, follows safety rules, and explains everything clearly. This makes customers feel confident and satisfied with the service. 📝 Scenario-Based Challenge: Imagine this situation: Your laptop suddenly stops working and you go to a repair shop. Write a short dialogue (5–6 lines) between you and the technician using at least 2 of the new words (e.g., breakdown, replacement, troubleshooting, warranty). 💡 Critical Thinking Challenge: 1. Do you usually repair things or prefer to buy new ones? Why? 2. What are the environmental benefits of repairing items instead of replacing them? 3. In your country, do people prefer to repair or replace broken things? Give an example. 4. If a repair costs more than expected, how would you deal with it? ✨ Let’s practice real-life English — one repair at a time!

This article from OneStopEnglish explains the most important vocabulary and expressions you need when visiting a doctor. It focuses on situational English, helping learners practice what to say in real-life medical situations. The first part introduces essential vocabulary, such as symptoms, pain, prescription, nurse, appointment, examination. Each word is explained in context so students understand how to use it naturally. The article then shows useful phrases to describe symptoms, for example: - “I have a terrible headache.” - “It started yesterday.” - “I feel dizzy and tired.”These expressions help learners explain their health problems clearly. Next, it includes sample dialogues between a doctor and a patient. The doctor usually starts with questions like “How long have you had this problem?” or “Where does it hurt?” The patient answers using the new vocabulary, and the doctor gives advice or a prescription. Finally, the article offers practical exercises. Learners fill in the blanks, choose the right phrases for different situations, or role-play a doctor–patient conversation. This makes the lesson interactive and ensures students can actually use the language in real life. The main strength of the article is that it combines vocabulary, real-life dialogues, and practice tasks, making it easier for learners to build confidence when visiting the doctor in English. 💬 Discussion Questions 1. When was the last time you visited a doctor? How did you explain your problem? 2. Do you think it is difficult to describe symptoms in English? Why or why not? 3. If you were the doctor, what questions would you ask a patient? 4. Imagine you feel sick while traveling abroad — what words or phrases from the article would be most useful? 5. How can role-plays help you feel more confident before visiting a doctor?

📝 Summary of the article: This article from Forbes explains what makes customer service truly unforgettable. It begins by showing that great service is not only about solving problems, but also about making customers feel valued and respected. A positive experience can turn customers into loyal fans, while a negative one can push them away forever. The article highlights key points for excellent customer service: 1. Listening carefully – Customers want to feel heard. Taking time to understand their needs creates trust. 2. Showing empathy – Service agents should put themselves in the customer’s shoes and respond with kindness. 3. Clear communication – Explaining solutions in a simple and professional way helps customers feel confident. 4. Quick problem-solving – Customers appreciate fast action when something goes wrong. 5. Going the extra mile – Small gestures, like a follow-up message or a discount, can make the service experience memorable. The article also gives examples from real companies that use these practices successfully. It shows that consistency is important—customers should receive the same good treatment every time they interact with the company. Overall, the article teaches that unforgettable customer service is built on a mix of skills: listening, empathy, communication, speed, and extra care. These qualities help create strong, long-term relationships with customers. 💬 Discussion Question: Think of a time when you received really good customer service. What made the experience unforgettable for you?

📝 Summary of the article: This article from SQA Education provides a complete guide to using English confidently in the supermarket. It begins with essential vocabulary categories such as Produce, Dairy, Bakery, Frozen Food, Deli, Pantry, Household, which help learners recognize different sections in the store. It also explains useful phrases for shopping, like asking about items: “Have you got any green tea?” or “Where do you keep the cereal?”. For requesting help, examples include: “Would you mind showing me where to find [item]?” or “I can’t seem to locate [item].” The article highlights how to ask for quantities, such as “I’d like a kilo of apples” or “Can I get half a dozen eggs?”. In addition, it introduces common signs and labels inside the supermarket: “Express Checkout,” “Buy One Get One Free,” “Clearance,” “Organic,” “Gluten-Free,” and “Sale.” These are important to understand both offers and store rules. The article also provides a sample dialogue to show how these phrases are used in real life. For example: - Customer: “Sorry, where do I get the eggs?” - Staff: “They’re over in the dairy section, right next to the milk.” - Customer: “Thank you!” — Staff: “You’re welcome.” At the checkout counter, another dialogue shows natural interaction: - Cashier: “Did you find everything today?” - Customer: “Yes, thank you.” - Cashier: “Is it by cash, credit, or debit card?” - Customer: “Debit card.” - Cashier: “Great. Here’s your receipt. Have a nice day!” Overall, the article is very practical because it combines vocabulary, phrases, signs, and real-life dialogues to prepare learners for everyday English situations in the supermarket. 💬 Discussion Question: When you go shopping in a supermarket, which English phrase from the article do you think is the most useful for you, and why?

Summary of the article: - Be honest and authentic: Gates emphasizes that candidates shouldn’t rely on rehearsed answers but instead share genuine strengths and experiences. - Show self-awareness: Acknowledge what you’re good at and where you can still grow, showing employers that you are both confident and humble. - Highlight real strengths: Instead of vague statements, focus on specific skills or qualities that would add value to the company. - Discuss salary with clarity: Gates notes it’s important to address compensation openly, but frame it around your value and fit, not just the number. - Stay humble but confident: The balance of humility and self-assurance makes your response more persuasive and memorable. Website: Times of India 💬 Discussion Question: How would you answer the question “Why should we hire you?” in a way that highlights both your skills and your personality? Would you focus more on technical strengths or personal qualities?