Had an unfortunate situation at the gate yesterday. Client didn’t want to follow a basic safety procedure for pickup/drop-off—specifically how we park and how dogs exit the vehicle. He felt his way was fine and didn’t want to follow the system. Here’s the reality: In this business, safety isn’t optional—it’s the foundation. Dogs need to go home safe. Clients need to feel confident. And the environment has to stay controlled so nothing escalates unnecessarily. Our procedures exist for a reason: no loose dogs in the wrong place no client-to-client interactions in the driveway no unpredictable moments during transitions If someone won’t follow that at the gate, it doesn’t get better later. This was a $400/week client—about $5,000/year. I still turned it down. Because long-term success in this business isn’t about how many clients you take. It’s about how consistently safe and controlled your environment is. One person ignoring structure can create risk for: other dogs other clients The neighborhood your reputation Not worth it. If you’re building this out on Rover, remember: You’re not just watching dogs—you’re running a system. And the system only works if you enforce it. As you look for new clients, make sure you’re not collecting the wrong ones.