ICM; E-Mail reading, triaging, sorting, sending the right information to the right spot

Hello, I am getting the first customers through consulting and building icm folder systems, and an obvious place to start seems to be their email account. Many companies are saying they are overwhelmed with the sheer amount of emails that come in and being able to answer them, find which needs their attention first, and then prepare the information to be sent to booking systems or CRM systems. To me it feels like a pretty easy process, and then I see there are still quite a few AI companies that are doing well, and email is their main focus. This signals to me that maybe it is not that easy.

Who has experience creating ICM folders to support companies with the flow of information through emails??

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ICM; E-Mail reading, triaging, sorting, sending the right information to the right spot