Building out my first real ICM use case for someone else - starting close to home.

My mum works in corporate America and is stretched thin. Spreadsheet analysis she has to run manually, a constant pile of emails to draft, life admin on top. She also maps out her processes with mind maps and flowcharts already - the raw material for a second brain is there. The use cases are obvious. She just needs the cognitive load cut.

The plan is to wrap her an ICM system she can actually use - one interface on her Claude Enterprise subscription, so she doesn't have to think about what's underneath. I'm 18, built this for myself, and I'm starting to look at consulting for local businesses. This is the first test of translating what I know into something that works for someone else.

The scoping process I'll sit with Claude and design the approach. What I'm after is the specific stuff: what would you actually tell someone [me] doing this for the first time with a non-technical user who's already process-minded?

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Building out my first real ICM use case for someone else - starting close to home.