Have you ever had your day ruined because a customer was upset? They were being very unreasonable and just downright unpleasant? This is how to deal with customer complaints and protect your sanity

Normally I would NEVER show anybody the behind the scenes of my business. This is top secret information that I dont want my competition to obtain. However in the interest of helping you guys build your cleaning businesses. Here is a screen recording from a meeting I had today with one of my VAs. She is a project manager who builds the business for me while I sleep. When I say I work 5 hours a week that is true. Watch the video to see how a $500,000+ a year business runs with the owner working 5 hours a week Here is the presentation my VA made: https://www.canva.com/design/DAHBU8s2Q4A/pmsWt7sPq8r-PsFHNPpt7w/view?utm_content=DAHBU8s2Q4A&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h6609dd3052

Hi everyone, I will soon be interviewing cleaners for the first time and I know a couple members in here are also in the process of approaching that milestone as well specifically, @Eli Di and @John Chang. I thought I’d start a thread to share our experiences and learn from each other. My plan of action: -Hire 2 experienced solo cleaners and one team (an established company that has a decent amount of good reviews but ultimately suffers from poor marketing/sales skills. -Use Daniel’s advice and create an Indeed ad, weeding out people with less than 2 years of professional residential cleaning experience. -Also, browse Facebook and Nextdoor for cleaners that have good reviews. I will cold call them asking if they sr looking for more jobs and set them up with a video interview if I think they are a good fit. Initial thoughts: I feel confident going through this process and have no problem interviewing people. There’s a bit of “imposter syndrome” since I’m not a cleaner and I’m sure they will be wondering how this guy randomly started a business that is getting more leads than they have when they’ve been doing this for years. That isn’t a deterrent for me but I am aware that they may be skeptical about me. At the end of the day I think they can look past that if I keep giving them work and pricing it fairly for them. I will update this as I continue the process.

If you want financial and time freedom, you are never going to get there by cleaning every single house with your own two hands. You will need to find amazing cleaners who do the work FOR you...while you focus on being a CEO and building the business. For anyone who is in the hiring process right now...have you found that this rule of 100 is true? @Eli Di @John Chang @Nick Metcalf Where if you get 100 applications for your job post - 50 of them have no cleaning experience whatsoever - Out of the 50 left, 30 of them are unqualified - Out of the 20 left, 10 of them have poor communication skills Has this been true for you guys??

This morning I woke up at exactly 6AM. I woke up to $1,798 of cleans booked: - $1,388 came in at 3:56 AM - $410 came in at 4:17 AM Not too shabby making almost $2,000 while ASLEEP Plus I woke up to a EOD (End of Day) Report from my VA breaking down what exactly they worked on while I was sleeping This video shows you how to use Virtual Assistants to run your business. This is a sneak peek from STEP 8: VIRTUAL ASSISTANTS