This screenshot is one of the reasons I dislike Amazon FBA. Customer service approved this refund for a grocery product as “product not received.” If that’s the case, then why charge me shipping twice when YOU NEVER EVEN SHIPPED THE PRODUCT? It’s so easy to get hammered with refunds like this and end up at a loss. With such tight margins in grocery, I made around $4 from the $6.92 after paying for the cost of the product. But the refund is a 100% loss: -$20.39, almost 5x negative.