Spotlight Use Case Idea: The 24/7 AI Concierge (For Hotels & Airbnbs)

Picture this...

It's 9 PM on a Tuesday. A family has just checked into your client's beautiful boutique hotel after a long travel day. The front desk is unstaffed for the night.

The parents are exhausted, the kids are hungry, and they have a million simple questions:

"What's the Wi-Fi password?"
"What time does the pool open tomorrow?"
"Is there a place nearby that delivers pizza this late?"

They try calling the front desk, but it goes to voicemail. Frustrated, they end up scrolling through Yelp, feeling a little lost and disconnected. Their first impression isn't magical; it's a hassle.

Now, what if you could CLONE the perfect, all-knowing hotel concierge and put them in every single room, ready to help 24/7?

With the Spotlight feature, you can. Here’s the "magic trick" you can set up for them:

1. You grab all the expert knowledge. You ask the hotel owner or manager for two things:* The Logistics: A simple list of all the common questions (Wi Fi, checkout times, pool hours, parking info, etc.).*

The Local Secrets: This is the gold. Ask them for their personal, opinionated recommendations. Not just a list of restaurants, but why they love them. "Go to 'The Corner Slice' for pizza, but only if you like thin crust. It's loud and perfect for families. For a quiet, romantic Italian dinner, go to 'Bella's Table' instead."

2. You create a new Spotlight page. You feed all that info—both the boring logistics and the priceless local secrets—into the AI in the "Sources" tab.

3. You create a simple QR code. Then you tell your client, "Let's put this on a beautiful little card on the nightstand in every room. The card will say: 'Welcome! Your Personal Concierge is Ready to Help. Scan Me.'"

That's it. That's the whole kiosk.

Now, that same tired family scans the code. They land on the AI Concierge Spotlight and just start asking questions:

"What's the Wi-Fi password?"

"We need to find a good spot for breakfast with kids tomorrow."

"Is there a park or playground within walking distance?"

The AI gives them perfect, detailed, and instant answers, infused with the owner's personal touch.

Why Your Hotel/Airbnb Client Will Go Nuts For This:

It Frees Up Their Staff (and Time). The AI handles 90% of the repetitive, logistical questions, allowing the human staff (or the Airbnb host) to focus on higher-value interactions and creating amazing guest experiences. No more late-night texts about the Wi-Fi password!
It Creates a Superior Guest Experience. This isn't just about efficiency; it's about making guests feel deeply cared for. The AI provides instant gratification and makes them feel like they have an in-the-know local friend, not a generic search engine. This leads to better reviews.
It Reinforces Their Brand. By training the AI on the owner's unique perspective, the bot becomes an extension of their brand. It's their taste, their recommendations, their voice. It's an authentic experience that no big hotel chain can replicate.

Your pitch is simple:

"Hey [Client Name], I know you're constantly answering the same questions from guests. What if we created a 24/7 AI concierge that could handle all of that for you, while also providing your personal recommendations for the best spots in town? It would save you a ton of time and give your guests an experience they'll never forget."

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