Returns · Amz Champions

Returns

Hey All,

I’ve received several emails from customers requesting a full refund, stating that their product has stopped working or is broken. However, all of these purchases were made months ago, and Amazon no longer offers free returns for them.

It seems likely that some of these issues may be due to customer misuse or negligence. I’ve already issued full refunds a few times, but this is significantly impacting our margins—especially with rising shipping costs and Amazon fees.

What would be an appropriate and professional response to these customers that maintains good customer service without continuing to take heavy losses? Has anyone encountered this situation?

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