Just got my first piece of negative feedback from a client and don't know how to process it.

She said my emails sound too formal and not like her at all I genuinely thought I was doing the right thing by being professional 😞 I've been trying so hard to do good work and this kind of knocked me. I don't even fully know how to fix it because I don't really know how to "write like someone else" yet. do you just read a lot of their old emails and try to copy the style? is there a tool that helps with this? or is it just something that takes time and practice? would really appreciate any advice because I want to fix it before she loses confidence in me completely

5 comments