Offered one price: 40% close rate.
Offered three prices: 67% close rate.
Here is how to structure the tiers.
THE PSYCHOLOGY:
When you offer one price, they think: "Is this worth it?"
When you offer three prices, they think: "Which one is right for me?"
The question shifts from "yes or no" to "which option."
THE STRUCTURE:
STARTER ($1,200-1,500):
- Core automation only
- Basic setup
- Email support
- Good for: Small businesses testing automation
PROFESSIONAL ($2,000-2,500):
- Core automation + 1-2 add-ons
- Documentation included
- Priority email + monthly check-in
- Good for: Most small-medium businesses
PREMIUM ($3,500-4,500):
- Full automation suite
- Custom training
- Dedicated support
- Quarterly optimization
- Good for: Growing businesses wanting hands-off solution
THE DESIGN:
Make the middle tier the obvious best value:
- Include most-wanted features in middle
- Make starter feel incomplete
- Make premium feel like overkill
80%+ will choose the middle.
THE PRESENTATION:
"Based on what you described, here are three options:
Starter at $1,200 gives you the core automation - invoice extraction and spreadsheet output.
Professional at $2,200 adds the QuickBooks integration and error alerts you mentioned wanting, plus monthly check-ins.
Premium at $3,800 includes everything plus dedicated support and quarterly optimization reviews.
Most clients in your situation go with Professional. Which feels right for you?"
THE ANCHOR:
Always present premium first. It makes middle feel reasonable by comparison.
What features would go in each of your three tiers?