tips for conversational flow agents

I built an AI cold caller for a client using a conversational flow agent in retell since they had a pretty complicated call structure. when testing it was great, in practice its getting stuck in loops or going down pathways and then not being able to revert back if they ask a side question or change their mind. so it makes for a very unnatural call. Any tips for getting the benefits of conversational flow agents structure? but avoiding these conversational bugs that ruin the feel of the conversation? thanks

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tips for conversational flow agents