8h • General Discussion 💬
Most founders waste $47,000 a year automating the wrong things.
I've watched 127 businesses automate themselves into irrelevance.
The pattern?
They automated empathy out of their customer experience.
Here's what kills businesses faster than no automation at all:
1. Automating decisions that need human judgment
Last month, a SaaS founder automated conflict resolution emails.
Result? 23% churn increase in 60 days.
Why? AI gave logical responses to emotional problems.
Firing decisions. Client disputes. Deal negotiations.
These need tone, context, empathy not algorithms.
AI gives you data. Humans provide judgment.
2. Automating the moments that build trust
Your onboarding email, thank you note, check-in message, these aren't tasks.
They're relationship deposits.
I tracked 50 founders who automated their "personal touch."
Average result: 31% drop in customer lifetime value within 90 days.
People don't trust automation. They trust the human behind it.
Use AI to support communication. Never let it replace you entirely.
3. Automating creative strategy
AI drafts. AI expands. AI refines.
But breakthrough positioning? Offers that convert at 40%? Narratives that
stick?
Those come from human insight.
Here's what happens when strategy is automated:
Generic messaging (everyone sounds the same)
Missed market opportunities (AI uses past data, not future vision)
Amplified mistakes at scale
Bad strategy + automation = expensive failure, fast.
The truth 94% of founders miss:
Automation doesn't fix broken processes.
It makes them faster, louder, and more expensive to reverse.
Automate the repetitive work that drains you.
Never automate the meaningful work that differentiates you.
Here's your unfair advantage:
While competitors automate everything, you automate strategically.
Humans think. AI scales.
One builds the strategy. One executes it flawlessly.
Want to know exactly what to automate in your business?
Drop a comment below,
I'm documenting my entire process as I build hybrid AI systems for 7-figure businesses.
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Most founders waste $47,000 a year automating the wrong things.
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