Michelin 👉 New Zealand = Voice Agents for Hospitality?

In this demo, an AI assistant, Lily, takes a reservation for a fictional restaurant.

The agent:

✅ Answers questions from a dedicated Knowledge base

✅ Books a table for three at 8 p.m.

✅ Works within real system limits (maximum of two concurrent reservations)

As Michelin arrives, it’s got me thinking where should AI fit in the future of hospitality?

4:59

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