Sep 13 • Build & Ask
Catch the extra task early
Fictional example:
You agree to write one customer email. The customer then asks you to design it, upload it, and send it.
A clear reply:
“The writing is included. Design and sending would be separate work. I can outline those costs before we add them.”
Which extra task would you need to clarify in your own offer?
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Catch the extra task early
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