How We Handle Cancellations in Private Practice (and Still Hit Our Weekly Targets) Let’s be real — cancellations are part of the game. But if you don’t track, overbook, and backfill smartly… they’ll punch holes in your revenue. Here’s our play: ✅ Know your numbers: Track your weekly cancellation + no-show %. Anything over 10–12% needs a system tweak. ✅ Overbook peak slots: Just like airlines do. Strategically overfill late arvo and morning spots (these always go first). ✅ Run a tight waitlist: Cancellation? Fill it in 10–15 mins. Keep a “hot list” of keen clients ready to slot in. ✅ Policy = power: 24hr cancellation policy + reminder texts. No awkward convos when it’s part of the system. ✅ Front-load value: Pre-paid packs, maintenance pricing, and reminder systems help reduce flakes + increase loyalty. 📊 Bonus: Track lost revenue per week. You’ll take cancellations way more seriously. Want the full SOP? Comment below and I’ll drop it 👇

Hey everyone!! Let’s all reintroduce each other! Would love to know where you are all from, what you do and how long you have been working for! Put yourself out there and get to know each other! No will bite, I promise! Drop a comment below and start networking 👇🏼

Hey CPG fam! So there seems to be some confusion around how the levels work & how to progress. In summary - Level ONE - Very limited access Level TWO - Access to most classroom modules Level THREE - FREE 1:1 Mentoring call with CPG To quickly get to LEVEL 2 - comment and like 5-6 posts. You can easily bang those out in less than 10 mins, and it should tick over to level 2. And don't be made if i taunt you over DM to get to level 2, i do it because I care :) If you head over to the very first module which says ''Watch this first'', you will see I have pinned this post to it so you can leave your questions on here as you watch the instructional vidoes. If you have any questions, please comment below :)