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24 contributions to RIA Operators
AI Consultants
Looking for AI Consulting recommendations in two areas: 1. Implementation support. We've identified several processes where we think AI and/or automation could help, but we need a partner to actually build and implement, including integration with our existing systems. 2. Enablement and strategy. We want help to: -Train the team to use AI effectively in their day-to-day work, not just a one-time demo -Figure out which tools fit which use cases, ideally from someone vendor-neutral who isn't just reselling one platform -Understand licensing tiers (business vs. enterprise plans, etc.) so we have the right level of data security and privacy in place
Redtail users: what are you using for better workflow management?
We use Redtail CRM but are ready to move beyond its workflow system. Our biggest frustrations are maintaining workflow templates and the linear structure, particularly the inability to easily assign tasks for parallel processing. We’re considering, in order: 1. An overlay like Hubly while keeping Redtail 2. A separate task/project management system like Process.st 3. Moving to a different CRM altogether For anyone who has gone down one of these paths, what did you choose and how well has it worked? Particularly interested in Hubly experiences and other products we should consider.
How are firms handling centralized scheduling?
We currently have one person scheduling essentially all client/prospect meetings for the firm, plus business meetings (COIs, vendors, etc.) for two partners. For scale, we have about 250 client relationships, $550M AUM, and 4 advisors. For firms of a similar size, how do you handle scheduling? Is one centralized scheduler reasonable at this scale, or do you divide it among team members/advisors?
Phone System
Hey there, we are looking to upgrade our phone systems. Specifically, an option that works well for conferencing 4 or more people. Our current provider, MedTel, does not offer this option. We have also been battling a lot of spam calls. The spam filter MedTel said would help is not. We get at least 10 calls a day about our Google business listing 😵‍💫 We are considering Microsoft 365 Audio Conferencing and would love to hear any insights (good or bad) on this option. Please let me know your recommendations. Thanks!
0 likes • Aug 25
Been using Zoom phone for several years. Works great for us. We use Zoom for phone, SMS, fax, instant messaging and meetings. I mostly use the desktop app but occasionally use the iPhone app- haven't had any issues.
Webinar Ideas - Feedback Needed
We’re starting to plan out some upcoming webinars for the community and would LOVE your input!! What topics would actually be most helpful for you and your team right now? A few ideas we’ve been tossing around: • CRM best practices workshop • Workflow design + operational efficiency • Building a proactive client experience • Leveraging your CRM during the great wealth transfer • Cybersecurity best practices for advisory firms • Compliance conversations • OCIO Partners • Panels with other industry experts • Team training + adoption strategies • Data integrity + CRM cleanup But honestly… we want to build content around what YOU want to learn more about. So tell us:What operational, technology, or growth topics would be most valuable for us to cover? Drop your ideas in the comments below 👇
2 likes • Jun 4
State of the CRM. When have we outgrown our current CRM (RT for us)? What are the "best" tools to supplement CRM shortcomings (e.g., opportunity tracking and workflows in RT). Thoughts on using a non-industry specific CRM like monday.com or a disruptor like Slant.
1-10 of 24
Tim Mrock
3
39 points to level up
@tim-mrock-7989
Director of Operations / CCO at MKD Wealth

Active 24m ago
Joined Feb 15, 2023
ISTP
Michigan
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