Our firm is working on strengthening our cybersecurity and would like to implement an identity verification tool to use with clients. With the increase in hackers using A.I. to impersonate voices and spoof phone numbers, we would like to use a tool to send clients a SMS verification code when they call in with requests and verify the code. We found Twilio Verify, but after digging more into the tool, it seems that it is just an API tool that requires you to code it into an existing website/app or use 3rd party vendors with it. It just seems much more complex than we would prefer. I would love to see what other RIA firms are doing to verify client identities and what tools are being used for SMS OTP verification.

Looking for recommendations on an awesome client portal and tax return tracking software! Our current operations is an excel spreadsheet and ProConnect's portal, but we have had a lot to be desired with the portal and with an ever-growing team and new clients, we need better systems in place to reduce room for error. We use Redtail as our CRM and were recommended Karbon as a new client portal and tax status tracker as it integrates with ProConnect, but that is having is pain points as well. Looking to see other firms who also do taxes to see what other systems are out there!

I'm wondering what others are doing to properly store/maintain relevant suitability information for clients? I use PreciseFP for data gathering but the info gathered on income, expense, assets/liabilities, etc. doesn't seem to be transferrable to their WB profile. So I either have to maintain a separate record in PreciseFP (which I don't want) or I manually enter it within their WB profile (which I also don't want to do). I've considered just maintaining this information on an Excel sheet and linking to it within their WB profile but this isn't ideal. Ideally, I'd love to be able to run a quick report of all this information for periodic reviews and if/when an audit comes up. It seems that PreciseFP's custom reports don't allow for certain variables to be included.

Good morning/afternoon, All! I hope the week has been kind to everyone. Does anyone know if you just need to complete a notice filing when you're in Florida if you are registered with the SEC? Thank you.

Because we do Simple IRAs, we have a lot of small, under $50k clients. We call them Tier 4 and those we are reactive and send them a letter once a year, identifying their risk tolerance, time, horizon and what portfolio they are in. I'm looking for the best way to get that to the clients by email securely. We use Redtail, we have GReminders, and FMG Marketing Suite. Anyone with any input would be great. Last year I used a plug in for Outlook but it turned the text to rainbow color.