Telehealth Registered Nurse - REMOTE
Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment? Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world. This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety. This is a remote opportunity. Primary Responsibilities: Telehealth Triage & Clinical Advice - Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries - Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition - Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated. - Deliver culturally competent services in English (Spanish preferred if applicable). Crisis Intervention & Emergency Response - Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions - Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols - Ensure mandatory reporting and documentation requirements are met for crisis encounters Documentation & Compliance - Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting - Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition - Maintain compliance with HIPAA, cybersecurity, and privacy requirements - Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement)