Is your end of the month always chaotic? Why do you think that is? And more importantly, are you training your team to treat every day like it’s the last day of the month?

Hate warranty work because the manufacturer doesn’t pay enough — or because nobody ever really taught you how to work the system? Here’s how to get more hours. Warranty doesn’t have to be a losing game. A lot of techs, advisors, and managers hate warranty because: - labor times feel too low - stories get kicked back - required ops get missed - documentation is weak - nobody fully understands the manufacturer process - the dealership ends up eating time that could have been recovered The truth is, a lot of lost warranty hours come from process breakdowns — not just bad labor times. If you want to recover more hours, start here: 1. Write better stories Clear, complete, cause-and-correction documentation matters. Weak stories kill claims. 2. Document everything Measurements, test results, fault codes, pinpoint steps, photos, scan results, and technician findings all help support time. 3. Follow the OEM process exactly Miss one required step, attachment, or authorization and you can lose claim time fast. 4. Know when additional time applies Diagnosis, test time, road tests, admin allowances, straight-line time, sublet coordination, and required procedures may all matter depending on the claim. 5. Train advisors and techs together Warranty falls apart when advisors write one thing, techs document another, and warranty admins have to guess. 6. Audit what gets rejected Your chargebacks and rejected claims will usually show you exactly where the money is leaking. 7. Build a repeatable system The stores that perform best with warranty are usually not “luckier” — they are more disciplined. Warranty can still be frustrating, but when the process is tight, the right people are trained, and the documentation is strong, you can recover far more time than most teams realize. Question for the group: What is the biggest reason your store loses warranty hours — poor documentation, weak stories, missed process steps, low labor ops, or lack of training?

To get things kicked off, what is your current position and what are your goals?