Here are some useful resources to help get started with CRM if you’re in the Real Estate / Letting Agency / Estate Agency world : Choosing the best CRM (ok, it’s biased, but does provide a good insight into what’s available) : https://www.bigin.com/small-business-express/The-best-real-estate-CRM-for-your-unique-business-needs.html Real Estate Template making it very easy to get started - without any customisation https://www.bigin.com/templates/real-estate.html We’ve worked with estate agencies around the world to customise and integrate CRMs. It really helps to improve the efficiency of individual agents - tracking calls, emails, viewings all helps to analyse what works well to get that offer and final sale. Let us know your current challenges and goals.