Yesterday was one of those fun days where the sun is shining and skies are blue. Guests have landed in beautiful Croatia and are ready to jump onboard. The only thing they are waiting for is for the yacht to cruise from her base port to where they are. All of a sudden, a voice note. “Jochem, one of the yachts’ engines has gone into limp mode. And we will be delayed”. Of course, slightly stressful, as the guests have paid a lot of money and I of course want to make sure all goes smooth. So. Back to action, what to do? The best thing you can do is providing transparency to your guests and keeping them constantly up to date. Of course, a constant communication between the captain and yourself must be maintained and you have to be on stand-by until the guests are onboard. Luckily the captain was still able to continue cruising, although slower. So there was a slight delay. Upon arrival the captain had also organized for a mechanics team to come onboard and a dinner reservation was made for the guests. Luckily the captain was fantastic and everything was arranged super smoothly, I could not have gone any smoother considering the circumstances. So that was my day yesterday! An almost constant stream of calls and messages. But, that is what we do, managing these situations (especially the client) as best as possible! Now they are enjoying beautiful Croatia, hopping around the islands.