Shipping charges with free shipping set?
Hi, I had a strange message from a customer this morning saying they went to checkout one of my posters in the US (where I offer free shipping) and it was showing a $5.97 shipping fee at checkout. I checked and the US is definitely set to free shipping in the standard printshrimp style. It's showing as free for me and I even went all the way to the end of checkout with a pretend US address and no issues. I've shipped loads of orders to the US before and it's not come up. I've asked the potential customer to share what they see but any idea what might be happening here? I thought maybe could they be on a VPN, or shipping to some little island, but it's not the standard 19.99 international fee, and there's no premium shipping option I offer. Stumped! But if it's happening here it might be doing so for others and dragging my conversion. (PS my shop opened in March and passed £1000 revenue in May!)